Assessor Resource
PSPGOV502B
Develop client services
Assessment tool
Version 1.0
Issue Date: May 2024
Not applicable.
This unit covers identification of service requirements to meet client needs. It includes analysis of client needs, review of client service, and promotion, development and enhancement of client service.
In practice, developing client services may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, working with diversity, building community relationships, providing interpreting services, etc.
This is one of 5 units of competency in the Working in Government and Management Competency Fields that deal with client services. Related units are:
PSPGOV203B Deliver a service to clients
PSPGOV309A Address client needs
PSPGOV402B Deliver and monitor service to clients
PSPMNGT606B Manage quality client service
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)